The Seller provides out-of-court consumer complaint handling via the email address support@reclar.com. The Seller will send information about the resolution of the Customer's complaint in accordance with these Terms and Conditions. In the event that a consumer dispute arises between the Seller and the Customer from the contract, which cannot be resolved by mutual agreement, the Customer may submit a proposal for the out-of-court settlement of such a dispute to the designated entity for the out-of-court resolution of consumer disputes, which is:
Czech Trade Inspection Authority Central Inspectorate
ADR department
Stepanska 15
110 00
Prague 1
Czech Republic
Email: adr@coi.cz
Web: https://adr.coi.cz
further details are available here: https://www.coi.cz/en/information-about-adr/.
However, the Customer may also use the online dispute resolution platform set up by the European Commission at the address http://ec.europa.eu/consumers/odr/.
